Welcome to OSTLab This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us in any way and marketing initiatives. We are committed to safeguarding your privacy and ensuring the security of your personal data.

Compliance
If you do not agree to the terms of this Privacy Policy, please do not access or use OSTLab websites. If you wish to stop receiving OSTLab marketing materials then please click on the Unsubscribe button within the marketing email you have received from us.

Information We Collect

When you visit our website or use our services, we may collect the following types of information:

  • information you affirmatively choose to submit to us (such as your name, email address, company name, title, country) for the purpose of accessing various downloads, viewing specific content, subscribing to OSTLAB newsletters, registering for events and your preferences in receiving marketing from OSTLAB and its third party partners and your communication preferences, etc. Information we have obtained about you from publicly available sources such as social media, marketing platforms or on events, you attended. You will receive marketing communications from OSTLAB if you have requested information from OSTLAB or you or your employer has purchased services from OSTLAB;
  • information OSTLAB receives from your use of OSTLAB websites, such as the IP address, browser type, ISP, referring/exit pages, platform type, date/time stamp, number of clicks, domain name and country/state of all visitors to OSTLAB’s websites;
  • location information when you use OSTLAB’s websites as OSTLAB may collect and process information about your location. OSTLAB use various technologies and tools to determine location;
  • information that is considered aggregated data such as statistical or demographic data which OSTLAB may use for any purpose. Aggregated data may be derived from your personal information but is not considered personal information in law as it does not directly or indirectly reveal your identity, unless OSTLAB combines or connects aggregated data with your personal information so that it can directly or indirectly identify you; and
  • OSTLAB collects technical data from various third parties and public sources as, such as:
      • analytics providers
      • advertising networks
      • search information providers

Other than as required by law, OSTLAB websites do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). OSTLAB will not collect any information about criminal convictions and offences.

OSTLAB will only use your personal information for the purposes for which it was collected, unless it reasonably considers that it needs to use it for another reason that is compatible with the original purpose. If OSTLAB needs to use your personal information for an unrelated purpose, OSTLAB will notify you and explain the legal basis which allows OSTLAB to do so.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services to you.
  • To communicate with you regarding your inquiries, requests, or feedback.
  • To personalize your experience and tailor our content and offerings to your preferences.
  • To analyze website usage and trends, and optimize our website performance.

Any information collected by OSTLAB will be done in accordance with this Privacy Policy for the purposes of making better business decisions, supporting the activities you choose to engage in, and providing higher quality solutions and services to OSTLAB’s customers. OSTLAB uses your location information to tailor your experience with OSTLAB websites. It may also use any non-personal information collected to enhance OSTLAB websites, and your IP address for website diagnostics and administration. OSTLAB will only retain your personal information for as long as necessary to fulfil the purposes it was collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, OSTLAB considers the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which OSTLAB processes your personal information and whether it can achieve those purposes through other means, and the applicable legal requirements.

International Transfers

OSTLAB processes information on servers in many countries around the world and you consent to your personal information being processed on a server located outside the country in which you reside. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). However, OSTLAB has taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy, including, utilizing the European Commission’s Standard Contractual Clauses for transfers of personal information between its group companies, which requires all group companies to protect personal information being processed from the European Economic Area to an equivalent standard to that required under European Union data protection law.

Legal Basis of Processing

If your personal information is protected by EU data protection law, OSTLAB’s legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which OSTLAB collects it.

However, OSTLAB will normally collect personal information from you only (a) where it needs the personal information to perform a contract with you, (b) where the processing is in its legitimate interests and is not overridden by your rights, or (c) where it has your consent to do so. In some cases, OSTLAB may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If you have questions about or need further information concerning the legal basis on which OSTLAB collects and uses your personal information, please contact OSTLAB using the contact details provided under the “Contact Details” heading below and in the right-hand side column.

Data Sharing and Disclosure

We may share your personal information with third-party service providers who assist us in delivering our services or operating our website. These service providers are contractually obligated to maintain the confidentiality and security of your information.

We may also disclose your information in response to legal obligations, court orders, or government requests, or to protect our rights, property, or safety, or that of others.

Your Privacy Choices

You have the right to access, update, or delete your personal information at any time. You may also opt-out of receiving promotional communications from us. If you wish to stop that we collect and use this information please contact info@ostlab.uk. 

Data Security

OSTLAB protects your personal information in the same way that it protects its other confidential information, such as storing it on secure servers that only select OSTLAB personnel have access to, and by encrypting it to help prevent access by any unauthorized parties. OSTLAB has put in place procedures to deal with any personal information breach and will notify you and any applicable regulator of a breach when legally required to do so.

Your Data Protection Rights

If your personal information is protected by EU data protection law, you have the following data protection rights which you may be able to exercise by contacting OSTLAB using the contact details provided under the “Contact Details” heading below and in the right-hand side column:

  • If you wish to request deletion of your personal information, you can do that  contact us at info@ostlab.uk.
  • If you wish to access, correct, update your personal information, you can do so at any time by contacting OSTLAB.
  • In addition, you can object to processing of your personal information, ask OSTLAB to restrict processing of your personal information or request portability of your personal information by contacting OSTLAB.
  • You have the right to opt-out of marketing communications that OSTLAB sends you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails OSTLAB sends you or by using the relevant opt-out mechanism for non-email based marketing.
  • Similarly, if OSTLAB has collected and processes your personal information based on your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing OSTLAB conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about OSTLAB’s collection and use of your personal information. For more information, please contact your local data protection authority.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, OSTLAB may charge a reasonable fee or refuse to comply with your request if your request is clearly unfounded, repetitive or excessive. OSTLAB tries to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is particularly complex or you have made a number of requests. In this case, OSTLAB will notify you and keep you updated.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies some parts of OSTLAB websites may become inaccessible or not function properly. For more information about the cookies that OSTLAB uses, please see OSTLAB’s Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@ostlab.uk.